Insurance/Billing Information

The full list of accepted insurance coverages at Rochester Regional Health includes major providers like Aetna, Cigna, Excellus BlueCross BlueShield, Fidelis Care, Humana, Medicare, MVP Healthcare, and United Healthcare, among others. Coverage can vary depending on the specific hospital or service within the Rochester Regional Health network.

For the complete and detailed list, please refer to the official webpage here.

*If you do not see your insurance please call our billing department at 585-227-4000 Option 5 to see if we can participate with what you do have.

While the fee is the patient's responsibility at the time of treatment, we will gladly assist you in filing insurance claims. Be sure to present your insurance information to our office staff at the time of your visit. Please be familiar with your insurance plan so that if referral paperwork is required, you will have it available before, or at the time of, your visit. If for any reason your insurance carrier ultimately denies your claim and/or does not pay for the services rendered, you will be responsible for the bill you incurred for the services performed. For your convenience, we accept Visa, Mastercard, Discover and American Express. If you have any questions or comments, please do not hesitate to contact us by phone 585-336-5320 or by fax 585-336-9114.

Financial Assistance

As part of our commitment to improving the health and well-being of our community, Center for Urology, in partnership with Rochester Regional Health, is dedicated to helping patients who may need financial assistance. If you or your family are having financial issues related to your healthcare, Rochester Regional offers a variety of programs that may help.

Financial Assistance Program

Rochester Regional provides payment plans and financial counseling that may help resolve possible healthcare-related financial burdens. In addition, uninsured patients - including patients who have exhausted their insurance benefits or have non-covered services - may be eligible for federal financial assistance, even if your earnings are up to 400% of the Federal Poverty Level. To find out more about the programs above, please call 866.209.0949 or 585.922.1900 between 7 am and 3:30 pm, Monday through Friday. One of our representatives will be happy to discuss your needs and how we can help.

Financial Case Management

Our team can assist you in applying for public health insurance programs including:

  • Medicaid

  • Cancer Services Program

  • Child Health Plus

  • Medicare

  • Regional Primary Care

  • Other public health programs

  • Network's Sliding Fee Discount Program

For details on Financial Case Management Assistance, Please call 585.922.1900 Or email helpmeapply@RochesterRegional.org

Link to forms: